Instructions

During the simulation you will be conversing with an advanced AI system, designed to mimic real-life customer scenarios.

Your conversation will be scored and you will get actionable feedback on your performance.

The Scenario

Upselling to a Loyal Customer: Premium Internet Package

The employee will be engaging with John Smith, a loyal customer currently using the Standard Internet Package. John is generally satisfied but cautious about making changes. He is curious about upgrading to the Premium Internet Package, which offers faster speeds, higher data limits, priority customer support, and enhanced security options. John's pain points include frequent buffering during streaming, slow download speeds during peak hours, and occasional connectivity issues. His priorities are reliable high-speed internet, good value for money, and excellent customer support. The employee needs to address John's concerns and effectively communicate the benefits of the Premium Internet Package.

The Product

Premium Internet Package

The Premium Internet Package offers faster speeds, higher data limits, and additional features such as priority customer support and enhanced security options.

Your Role

Salesperson (Sales Team)

Prospect