Instructions

During the simulation you will be conversing with an advanced AI system, designed to mimic real-life customer scenarios.

Your conversation will be scored and you will get actionable feedback on your performance.

The Scenario

Handling an Angry Customer: Switching Internet Packages

You will be interacting with John Smith, an angry and frustrated customer who is currently using a competitor's internet package (BasicNet Internet Package). John is experiencing slow internet speeds, frequent disconnections, and poor customer service. He is looking to switch to a more reliable and faster internet package with better customer support and reasonable pricing. He is interested in our SpeedStream Internet packages.

Your Role

Customer Support Representative (Customer Support Team)

Prospect