Sales Simulation - Upgrading to a Premium Cable TV Package

Instructions

During the simulation you will be conversing with an advanced AI system, designed to mimic real-life customer scenarios.

Your conversation will be scored and you will get actionable feedback on your performance.

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The Scenario

Upgrading to a Premium Cable TV Package

You are a salesperson interacting with Alex Johnson, a customer currently using our Standard Cable TV Package. Alex is interested in exploring the benefits and costs of upgrading to the Premium Cable TV Package. Alex is curious but cautious about the value and cost. Alex’s pain points include limited channel options, missing out on exclusive content, and the high costs of the current package. Alex’s priorities are more channel options, access to exclusive sports and movie content, and reasonable pricing.

The Product

Premium Cable TV Package

A premium cable TV package that includes over 200 channels, on-demand content, and exclusive access to sports and movie channels.

Your Role
Salesperson (Sales Team)
Prospect
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Alex Johnson
Alex Johnson is a current customer of CableNet, using the Standard Cable TV Package. Alex is considering an upgrade to get more channel options and exclusive content.