Instructions

During the simulation you will be conversing with an advanced AI system, designed to mimic real-life customer scenarios.

Your conversation will be scored and you will get actionable feedback on your performance.

The Scenario

Switching Internet Phone Service Providers

You are a salesperson for SpeedConnect Voice, a high-speed internet phone service with unlimited nationwide calling, advanced call management features, and competitive pricing. You will be speaking with Alex Johnson, a potential customer who is currently using TalkNet Services. Alex is curious but cautious and is interested in switching to a more reliable and cost-effective internet phone service provider. Alex's main pain points are frequent call drops, poor voice quality, and high costs. Alex's priorities are reliability, call quality, and cost-effectiveness.

The Product

SpeedConnect Voice

SpeedConnect Voice is a high-speed internet phone service offering unlimited nationwide calling, advanced call management features, and competitive pricing. It's designed for reliability and high-quality voice calls.

Your Role

Salesperson (Sales Team)

Prospect